FAQS

Please find all important information about our brands and the Patons business here. 

If you can’t find the answer you are looking for, please contact our friendly Customer Service team and we will get back to you shortly. 

 

We are always happy to welcome new customers who like to range our products. Please contact our Sales Team for further information.

You can find our products in most Duty Free shops at domestic and international airports throughout the world and in selected metropolitan gift shops around Australia.

A selected range of products are also available in Australian supermarkets or in our online shop.

Please view individual products for further information on stock location.

If you still require assistance in purchasing our products please contact our friendly customer service.

Patons doesn’t offer the option of onsite purchases in Knoxfield any longer.

Instead we have set up an Online Shop for the convenience of our customers. You will find a selection of our products here.

If you still require assistance in purchasing our products please contact our friendly customer service.

We currently source most of our macadamia nuts from several different farms in the Australian rainforest regions.

With the macadamia nut being indigenous to Australia, the soil has just the right mix of nutrients and the warm climate makes it the perfect environment for the trees to grow in.

With the investment in research and development over the last 20 years, Australia is at the forefront of what has become a vibrant global industry.

No, most of our macadamia growers are committed to clean, green production and the world’s best practice farming methods to help create a sustainable future. The introduction of the Trichogramma wasp, now used by almost 70% of our farmers, has helped contain an 8% loss to nut borer and led to a dramatic reduction in the use of chemical sprays over the last decade.

For more information about Biological control, please visit the Australian Macadamia Associations (AMS) website.

Please note, that due to a high frequency of questions regarding Patons Yarns, we advise you that we are not the same company and that you please visit their website for further information on their products.